All information provided to us is important to us. We are committed to fair information practices and we respect the privacy and security of our users. Our aim is to provide you with a personalised internet service that delivers the information, products and services that are most relevant and helpful to you. In order to achieve this goal, we sometimes collect information during your visits to our web site and we may also ask you for personal information that enables us to give you access to some parts of our web site. We do not disclose your information to any person outside our organisation by any means.
You are safe with us. If, at any time, you wish your information to be removed from our site, simply email us at email@example.com stating your request and we will immediately comply.
We do our utmost to ensure that all our products arrive safely. However, it is impossible to guard against every eventuality.
In case of a need to return a product or seek a refund, please will you first contact us by email, telephone or letter giving as much information as possible, including the order number, the date of the order, your name and address and the nature of the problem. At our discretion, we will either refund or replace any broken or defective item. We have the right to ask you to return any defective item at your expense.
You have the right to retract your order within 7 days of placing your order, as long as no item is opened or otherwise at variance with the condition in which it left our hands. If you wish to retract your order, you need to inform us by letter, telephone or email with confirmation by registered letter/accusé de reception. Upon receipt and with the prepaid return of the goods we will make a refund of the products involved. No other costs are reimbursable. Deposits are non refundable.
We are proud of our service and quality. Our experience is that very few people need to return anything. We will always do our best to retain our customers as satisfied customers.
Our Registered Office is Home Cures, 3, Little In Sight, St. Ives, Cornwall, TR26 1AX. Our contact telephone number is +33 329 50 67 84.
We are at your service.